Refunds, return, and exchanges
We accept returns within 30 days of purchase if the item is unused and in its original packaging with tags still on it. we will refund the full order amount minus the shipping costs for the return.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Returned items must have no visible signs of wear or use. Please keep a receipt of your purchase. A return takes up to 14 days to be processed.
Although we strive to provide an accurate size chart, we do understand this is not a one size fit all. As a result, we do offer exchange for shirts, hoodies and sweatshirts in different sizes if the exchange is done within 30 days of purchase and the item is still in its original condition with tags still on it.
Raina’s Zeal does not accept returns on sealed goods such as masks due to health and hygiene reasons, nor do we accept goods that are made to consumer's specifications or are clearly personalized. Also, discounted items are final and cannot be returned or exchanged.
Please contact us before returning any merchandise.
If your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
The return address for our store is by default our manufacturer’s, and is based on where your package was fulfilled. As a result, all sent products are marked with our manufacturer’s return address for your convenience. A return takes up to 14 days to be processed.
Raina’s Zeal reserves the right to refuse returns at its sole discretion.
If you have any further questions, please don't hesitate to contact us at email@example.com.